  
info@asianimportstore.com
PaperLanternStore.com
a division of AsianImportStore.com
1100 Industrial Rd. # 17
San Carlos, CA 94070
Toll Free: 1-877-256-8578
Local/Int'l: 1-650-802-8889
Local/Int'l: 1-650-802-8883
Fax: 1-888-503-1993
Asian Import Store will be closed on Monday Sept 6th in observance of Labor Day.
Mission Statement
PaperLanternStore.com is dedicated to giving our customers the best possible service when you order your products over the Internet. This includes safe and secure processing of your sensitive credit card information, fast processing of your order, courteous service, and continually adding new products to meet our customers' needs.
Welcome to Paper Lantern Store, offering traditional and contemporary décor and gifts for memorable weddings, holidays and celebrations. Carefully selected and imported from Asia, our unique lanterns, fans, candles and wedding décor come in a range of classic, fusion and contemporary styles.
Domestic Shipping Policy
Domestic orders are PROCESSED within 2-3 business days (Please see below for processing times). All US orders are shipped via UPS or USPS Priority Mail. Please allow 3-7 business days for products to arrive depending on the destination.
UPS Ground orders are usually processed within 2-3 business days. Free UPS Ground shipping for orders over $100.00, enter coupon code "fship" in the coupon box at checkout. Coupon only applies to the continental 48 states (excludes Hawaii, Alaska, Canada, and International orders.) Coupon only valid to online placed orders. No P.O. are allowed for UPS Ground. Please see below for delivery time on UPS Ground.
UPS 3 Day Select & 2nd Day Air orders are processed the same business day if orders are submitted before 11:30A.M. PST.
UPS Overnight - UPS Overnight, UPS Overnight Saturday delivery, and 2nd Day Air Saturday delivery is available if you wish to use this shipping option, please call us and we will let you know if this option is available.
USPS/United States Postal Service - orders are usually processed within 2-3 business days and will be used for all orders shipping to APO, FPO, PO Box, Hawaii, Alaska, PR, and Guam. APO and FPO postage stated at checkout may defer from actual shipping cost. Please note that this is NOT a guarenteed service.
**Once your order has been SHIPPED, no modification to the order is allowed. This includes coupons, shipping options and or adding to the same order.
**Any address changes to US based addresses on UPS, OnTrac, or FedEx, will imply a $11 service charge.
International Shipping
All Int’l shipping will go by United States Postal Service Air Mail. All Pricing are in USD currency. International orders are usually processed within 3-4 business days. International shipping times range from 7-10 business days. (Please allow extra time for foreign delivery due to customs and other factors.) International shipping charges are often significantly more expensive than domestic charges. Duty charges are NOT included in shipping charges, and will vary depending on country, sometimes orders to specific countries must be shipped in separate boxes due to size limitations, please check with your local customs department. Place an order for the products you want over our secure server, and shipping charges to these countries will automatically be calculated in your order.
** Paperlanternstore.com has the right to select the best shipping carrier based on your personal delivery requirements (need-by date, value, best overall option, etc).
Canada
Canada orders will ship via USPS International Mail, please select "International Shipping". International shipping charges are often significantly more expensive than domestic charges. Duties (GST and PST) are the responsibility of the customer. Duties are NOT included in shipping charges at check out. Duties for Canada orders are usually 5%-20% of actual order amount.
Expedite Shipping is available via UPS or FedEx, if you wish to use this shipping option, please call us at 1-650-802-8889 and we will let you know if this option is available on the items you are interested in ordering.
Return Policy
If you are unsatisfied with your purchase or wish for an exchange, simply return the item(s) in its original condition (including all original packaging) within 30 days of receipt. Products may be returned at the customer’s expense within 30 days from the date of delivery. Refunds are for the cost of the merchandise only and do not include shipping and handling charges.
Please note:
Your return must be sent via a traceable method. If you return the item without the ability to track the delivery and we don't receive the item, we will not be responsible for refunding the order.
A 20% restocking fee will apply if:
- Any item returned that falls outside our normal return guidelines
- Unauthorized: unclaimed, refused, and/or return to sender packages
- If more than 2 packaging is opened and /or missing
A refund will be issued, excluding actual shipping and handling fees, within 3 business days of receiving your returned order. Refunds are issued against the same credit card number you used to pay for the original order. If the order was paid by check, a refund check will be issued and mailed out to your address within 3 business days.
If you need a different color, size or style, you must place a new order for the needed replacement item(s) and return the item(s) you have already received. This is because the desired item maybe out of stock by the time we receive your return and to ensure the fastest delivery of your replacement item(s). All appropriate policies apply to all returned items.
Unreturnable Items:
All items in Blowout section and/or with "BLOWOUT" are FINAL SALES cannot be returned. All single LED, LED candle, and Disposable FloraLytes with plastic pull tab are not returnable once tab is pulled and/or missing. Any item that has been used, altered, or damaged will not be refunded.
**If there are any problems with your order, please contact us within 5 business days of receipt of your order. Delay of notifying us within the 7 business days, will result in non returnable orders.
Low Price Guarantee:
100% Lowest Price GUARANTEE!
Our Price Protection:
Shop with confidence at PaperLanternStore.Com, and know that we will not be undersold to any competitors.
We strive to provide you with the best selection and lowest prices on paper lanterns, hand fans, parasols, party supplies, etc.
Lowest Price Guarantee Guidelines:
Since it is practically impossible to visit all of our competitors' websites daily, we have put into place a Lowest Price Guarantee Program. Through this program, you are guaranteed to get the best deal through us on any items that we sell.
We will match the final price (ie: price of the product plus any shipping/tax charges) of another website, when all of the following criteria are met.
1. What we are matching is not from any auction sites including eBay, Yahoo Auction, etc. Sellers on auction sites are often gray market vendors who cannot disclose their supply sources and have no way of guaranteeing the authenticity of the merchandise. Recourse is very limited and generally only involves leaving a negative feedback if you receive an item that is not as advertised. Many sellers have a very strict return policy and give you very little time to return an item. We offer you 30 day return - as far as we know, this is the longest time offered by any competitors' on the Internet.
2. The website we are matching must be a site located within the United States and must be an established site as determine by Paper Lantern Store (typically this means the website needs to have at least a working phone number).
3. The website we are matching must not require a login in order to make a purchase.
4. We don't match one deal per day sites and/or daily deals on a regular site.
5. The item that we are price matching must be the same identical item with no modification of any sort.
6. Competitor's item must be available to ship within 12 days of purchase.
If any of the above criteria is not met, we reserve that right to refuse price matching. To have us beat the price on an item, please email us the URL where you found the same item for less. You can just copy and paste the URL from your browser into your email and then send the email to us at info@asianimportstore.com . When we get the email, we will visit that site and make sure that all the criteria are met.
Once we visited the site, if we determine that all the criteria are met, we will price match the item. Please note that the best price guarantee voids all offers including free gifts, coupons and any other promotion offers we may have.
If you have any questions about our lowest price guarantee guidelines, please contact us either by phone at toll free 1.877.256.8578
Contact via email: Customer Service
Wholesale Inquiries
Asian Import Store, Inc. does offer a wholesale department in which we sell our items to the trade only. Asian Import Store, Inc. wholesales a diverse selection of paper lanterns, nylon lanterns, battery lanterns, string lights, silk lanterns, star lanterns, cord kits, parasols, hand fans, and more. Whether you are looking for a great selection of wholesale paper lanterns for your retail store or event, Asian Import Store has a diverse selection of items for you to select from.
If your interested in opening an account with our wholesale department, please visit our wholesale website at
www.aisdistribution.com. You will find all the necessary information on AIS Distribution to opening an wholesale account with Asian Import Store, Inc.
Disclaimer
We regret any typographical errors on this price/order sheet or website, but cannot be held responsible for them. While we make every effort to ensure the accuracy of all information, we reserve the right to make corrections if an error does occur. Merchandise offered is subject to availability. All orders subject to approval. Prices and rates are subject to change without notice. We will make every effort to maintain these prices. Our lanterns are handmade and may have slight variations in colors from what you see online. If you need a very specific color, please call customer service. We cannot guarantee colors/quality. By placing your opening order with us, you agree to our Terms & Condition.
Fraudulent Orders
 All Fraudulent and Suspicious Orders will be reported to the Internet Fraud Complaint Center (IFCC) and proper
government agencies. The
Internet Fraud Complaint Center (IFCC) is a partnership between the Federal Bureau of Investigation
(FBI), the National White Collar Crime Center (NW3C), and the Bureau of Justice Assistance (BJA).
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